Backorders:

We do not fill backorders.  Customer must reorder these items at a future time.

Shipping Terms:

  • UPS Ground unless otherwise specified. We will pass along our discounted rate negotiated with UPS.
  • Orders prepaid by check or money order over $250.00 (excluding Big Shot Machines, Displays, and Glass Mats) will receive free freight in the continental USA.
    • Credit card payment does not qualify for free freight.
  • Residential addresses will be assessed a $4.50 surcharge.
  • Refused COD’s will be charged 15% restock and all freight charges.

Returns:

Within 14 days of receipt of your order, we’ll be happy to exchange for another item.

Please return the item(s) in question to us along with a copy of your paperwork and a note expressing your wishes. Shipping charges are not refundable unless the return is due to our error.

  • Returns are subject to a 15% restocking fee.
  • The product returned must be new and unopened
  • The buyer is responsible for shipping and return postage.